Does ToneCheck™ send the text of my email to your server? Or does the checking happen entirely on my computer?

The short answer is yes. We need parts of your message in order to run our tone algorithms on it. However, this is actually transmitted safer than when you hit send on your actual email. Every request is 128-bit encrypted. A benefit to this is that our connotative technology actually learns new language techniques, and it helps make ToneCheck™ smarter the more that it's used!

In an enterprise setting - we realize that due to privacy policies this may not be ideal. That's why we've created a Lymbix appliance that actually integrates in your company's infrastructure with 256-bit cloud solution, isolating all ToneCheck™ communications.

How do I reset my ToneCheck password?

Piece of cake. Visit http://www.tonecheck.com/forgot_password/ and change it there.

Do I have to sign-in to ToneCheck every time I open Outlook?

Definitely not. What happens is the first time that you run ToneCheck™ it will prompt you to authenticate to our servers. This is so that we can verify you have an account. It will never ask you again (if it does, it's a bug! Report it)

If anything changes on your account, ToneCheck™ is smart enough to ask you to enter your credentials again.

When is ToneCheck™ going to be available for Mac Mail / Entourage / Thunderbird (etc...)?

We will expand beyond Outlook, Gmail & Lotus Notes in time. We chose Outlook first because of the client market share. With that kind of market dominance it made the most sense to tackle that beast first.

We definitely want all email users to be able to experience ToneCheck™, and plans are underway to determine which client to tackle next.

I receive a message: "Unknown error – please contact your administrator." What should I do?

You may be restricted due to a corporate firewall. To troubleshoot this issue, please follow these steps:

1. Run a simple test to determine whether or not you are able to connect to our server.

2. From your Start Menu, select 'Run'. Type "cmd" in the box that appears. From there, you should get a black screen (Command Prompt.) Note: Windows 7 users will not see a 'Run' command. Instead type "cmd" in your search field in the Start Menu.

3. Type the following: ping gyrus.lymbix.com

4. If you return an error "Request Timed Out" or "Cannot Resolve Host", it means your corporate firewall is blocking the use of ToneCheck™. We are working on resolving these issues however there is not a current fix available.

Please let us know the result of this test. In order to assist further, we need to know the following:

- The error or problem you are experiencing
- Your Operating System (Windows XP, Vista, 7)
- Version of ToneCheck™ (Microsoft Outlook, Gmail, Lotus Notes)
- If Outlook, Version of Outlook you are currently running (2003, 2007, 2010)
- If Gmail, Browser Type (Chrome, Safari, Explorer, Firefox)

How do I uninstall ToneCheck?

Uninstalling is simple – Depending on the version of ToneCheck™, there are different procedures for uninstalling the add-on.

Microsoft Outlook: Windows 7 & Vista

1. Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Double-Click ToneCheck™, and then click Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Microsoft Outlook: Windows XP

1. Click Start, click Control Panel, and then double-click Add or Remove Programs.

2. In the Currently installed programs box, click the program that you want to remove (ToneCheck™), and then click Remove.

3. If you are prompted to confirm the removal of the program, click Yes.

Gmail: Google Chrome

1. Open Browser and click the "Customize and Control" Button (Wrench) on the far right hand side of the navigation bar.

2. Scroll down to Tools > Extensions.

3. You should see ToneCheck™ for Gmail in the list of extensions, click Uninstall.

That’s it! We would love to receive feedback and hear why you have decided to uninstall ToneCheck™.

I can't tell if ToneCheck is installed properly.

Microsoft Outlook:

To tell if ToneCheck™ is installed properly, look for the ToneCheck™ icons.

Depending on whether you are using Outlook 2010/2007 or 2003, the ToneCheck™ button and configuration panel (settings) may be in one of two places.

Outlook 2007/10 users: You can find the settings button next to "Run ToneCheck" in the top right-hand side of your new message window.

Outlook 2003 users: You can find the settings button next to the "Run ToneCheck" icon in the bottom left-hand side of your new message window.

If you do not see these buttons, then ToneCheck™ is likely not installed correctly or may not be an active Add-in. Go to Options under the File Menu, you will see a section for Add-ins. Make sure ToneCheck™ is listed in the Active Application Add-Ins list. If it is not, you can navigate to the manage page and check the box to activate it. Restart Outlook.

Gmail: Google Chrome

The ToneCheck™ icon should in the top-right corner of your Gmail inbox, next to the dropdown for account settings and signing out.

If not, please click the "Customize and Control" Button (Wrench) on the far right hand side of the navigation bar. In the dropdown, follow to Tools > Extensions. You should see ToneCheck™ for Gmail in the list. If it is disabled, try re-enabling the add-in. If it is not in the list, please try downloading ToneCheck™ again.

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